Help Center
Help Center
FAQs
About the ACCIONA Mobility motosharing service
What is the ACCIONA motosharing service all about?
What are the hygiene measures?
How does the service work?
How can I register for the service?
Where is the ACCIONA motosharing service currently operating?
What criteria must I meet to use the motorbikes
How can I deregister from the service?
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Use of the motorcycles
When can I use the motorcycles?
How can I locate the motorcycles?
How do I book a motorbike? How much booking time do I have?
How do I start the engine?
Where can I ride the motorbikes?
What helmet must I use?
How do I open the trunk?
Can I carry passengers?
Can another person use the motorbike under my user name?
Am I covered by insurance?
What are the driving modes?
Where can I park the motorbike?
Can I take breaks during my trip?
How do I end the trip?
What do I do if I detect a flaw or fault in the motorbike?
Can I ride in the event of traffic restrictions due to pollution levels?
Can I ride in APR areas: Residential Priority Areas?
What happens if my mobile phone runs out of charge?
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In the event of an accident
How do I get in touch with ACCIONA in the event of an accident?
What must I do in the event of an accident?
What is the motorbike insurance policy number?
What is the cover offered by the insurance?
What do I do if there is no accident report form in the motorbike?
Can someone help me in the event of an accident?
What do I do if the motorbike has been damaged?
What is my liability if I am to blame for the accident?
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