Privacy and Data Protection Policy

Privacy and Data Protection Policy

ACCIONA MOBILITY, S.A. (hereinafter, ACCIONA MOBILITY), pursuant to Regulation (UE) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and other Data Protection regulations in force, hereby informs Users of the website (hereinafter, the Website) and its mobile application (hereinafter, the APP), of the Privacy Policy it shall apply when processing personal data voluntarily provided by Users to access its website (“the Website”) or the pertaining APP. Furthermore, this Policy shall apply to personal data collected from Users on ACCIONA MOBILITY’s social media based on the relationship between them.

ACCIONA MOBILITY informs Users of the Website and the APP that their persona data shall only be obtained for processing when they are adequate, relevant and not excessive in relation to the scope and the specific, express and legitimate purposes for which they have been obtained. Users expressly consent to ACCIONA MOBILITY’s processing the personal data provided by said Users for the purposes stated herein, under the terms of this Privacy Policy.

ACCIONA MOBILITY adopts the technical and organizational measures needed to guarantee the security of the personal data contained therein to prevent the same from being altered, lost or processed or accessed without authorization, taking due account of the state of technology, the nature of the data and the risks to which they are exposed. Users may also verify the presence of the SSL certificate by confirming the Website properties on the browser, to which end the characteristics thereof must be consulted in the Legal Notice section.

Any changes made to the Privacy Policy and how the information is administered shall be reflected in a timely manner, where ACCIONA MOBILITY can add, modify or eliminate said Privacy Policy when deemed necessary.

Users are solely responsible for the veracity and legality of the persona data they provide.

Information on personal data processing




Users may contact the Data Processing Department to solve any questions regarding the processing of their personal data at the same postal address provided or via the email address to



We can gather or receive User data via a visit to the Website or the APP, if the Users contact our User Service Department or Customer Service Department by phone or by email, or through User interaction with us, by completing forms and questionnaires located in the various sections for the purpose of sending us requests for information, questions, registering with the system, service provision, etc.

In some cases, the personal data are obtained directly from Users when they subscribe to our Newsletter, when they contact us via the channels in place, reply to surveys, joins our social media profiles or interact with us via such profiles making comments, opinions or sharing content published in each profile.

In other cases, the personal data are obtained indirectly from Users for purely statistical purposes so we can analyse how our Website and APP are used (Check our Cookies Policy) or so we can provide value added services such as a location map of our motorbikes.


To what end do we process Users’ personal data?


Performance of automatic assessments, obtaining profiles and segmenting data, based on the information available for the purpose of personalizing treatment according to Users’ characteristics and needs in order to send the most relevant advertising and commercial information, provided Users’ have expressly consented thereto.

If the data necessary for these purposes are not provided, our services may not be provided. Users may oppose the processing of their personal data at any time.


On what grounds are Users’ personal data processed?

The ground for the processing of data are as follows:

The consent expressly and unequivocally provided by the Users’, in relation to the processing of the data and location, when completing the data and ticking the appropriate acceptance boxes, as well as when sending the various forms, requests and questionnaires of the various registration services for the proper provision and performance of the Service, as well as allowing the browsing of the Website and the Application in accordance with the Terms and Conditions of the Service.

The personal data gathered for the purposes of sales prospecting, market studies, analysis and development of mobility projects, identification of profiles and/or predictive models, as well as the sending of commercial communications, are based on the express and unequivocal consent requested from the Users, and in no event shall the withdrawal of said consent affect the necessary and proper execution of the provision of the Service contractually engaged.

For compliance of legal obligations (such as those set forth in the tax, accounting and traffic regulation legislation) with regard to the processing and potential transfer of the data to competent administrations and authorities, for the proper defense of ACCIONA MOBILITY in the event of potential legal action.

For compliance with regulatory obligations applicable to each case, such as the Spanish Companies Act, approved by Royal Legislative Decree 1/2010 of 2 July, regulations on consumption, Information Society Services Act and legislation applicable to personal data protection contained herein.

The maintenance of the relationships between ACCIONA users, customers and providers of ACCIONA.

Fields indicated with an asterisk (*) found on the Website and the App are necessary for us to address your request or to assess the information you want to provide to us. Furthermore, if you do not accept the installation of cookies you cannot activate the website analytics or view the map of our Office and Branch locations, etc.


How long does ACCIONA MOBILITY store Users’ personal data?

In general, data shall be stored as long as they are necessary for the purpose for which they were collected, provided the Users do not exercise their right to elimination or cancellation. Furthermore, the data shall be stored in fulfilment of the legal periods in accordance with the relevant regulations in force.

In any case, the user can request detailed information on the data retention periods applied at the address


Who receives Users’ personal data?

According to the activity of ACCIONA MOBILITY, the following data transfers are expected:

To Public Administration bodies competent in matters of communication and provision of information services, entities regulating tax matters, consumer organizations processing potential user complaints and institutions dealing with road traffic and mobility issues, such as the relevant Provincial Traffic Office, for the purpose of identifying the rider in the event of an offence.

To other competent public administrations and/or authorities such as the State Law Enforcement and Security Forces if necessary and/or required by applicable legislation.

To financial institutions and payment gateways, for management of payments and receipts.

To insurance companies, for processing claims and/or accidents.

Furthermore, your data may be disclosed to other Entities within the ACCIONA Group whose composition from time to time may be consulted in the section of the Website which sell and provide services in various business sectors, for the purpose of sending you by any means, including electronic means, commercial information and any other action described in the previous paragraph. Consent for these disclosures must have been previously obtained, in the various forms, Website questionnaires and in those documents governing relations between users, customers and suppliers which whom ACCIONA may have a relationship, by ticking the relevant boxes and the different means of request for explicit consent.


What rights do Users have when they provide us with their personal data?

The data subjects can exercise their rights of access, rectification, erasure, portability, limitation and opposition of processing by writing to the Department of Data Protection of ACCIONA MOBILITY, S.A., located in Avenida de Europa18, 28108 de Alcobendas (Madrid), or by sending an email to the following address: attaching a copy of their DNI or any other identity document.

Furthermore, at any time the data subject may withdraw the granted consent by contacting the aforementioned address as well as file a claim before the Supervisory Authority (the Spanish Data Protection Agency

Last update: December 17, 2019