Terms and conditions

GENERAL TERMS & CONDITIONS FOR THE VEHICLE RENTAL SERVICE

ACCIONA MOBILITY offers its Users a vehicle time-sharing and booking service within the Service Area, subject to the vehicle availability and the User entering into a Vehicle Rental agreement, all in accordance with what is set forth in these Terms and Conditions and its annexes, as well as services associated with this Rental designed to enhance the User’s mobility experience (the “Service).

The use of the Application and/or the Service is subject to these terms and conditions.

  1. Definitions
  2. Purpose
  3. User registration
  4. Registration process and procedure for submission and validation of documentation
  5. Vehicle Rental Process
  6. Access to and use of vehicles
  7. Ending use of the vehicle
  8. Restrictions on the use of the service
  9. Payment for the service
  10. Insurance and excess
  11. Users’ liability
  12. Administrative penalties and sanctions
  13. Termination of the contractual relationship
  14. Liability of the company
  15. Location devices
  16. Customer Service Helpdesk
  17. Industrial and intellectual property
  18. Assignment of receivables
  19. Validity of the clauses
  20. Right of withdrawal
  21. Applicable law and jurisdiction

1. Definitions

2. Purpose

3. User Registration

 

4. Registration and documentation delivery and validation procedure

5. Motorbike Rental Process

6. Access and Use of the Motorbikes

7. End of Motorbike Rental.

8. Restrictions on use of Service

 

Any failure to comply with these prohibitions will authorise the Company to terminate the agreement, without prejudice to the sanctions or compensation that might be appropriate.

9. Payment of the Service

10. Insurance and excess

11. User’s liability

12. Administrative penalties and charges

13. Termination of the contractual relationship

14. Liability of the Company

15. Location devices

16. Customer Service/Complaints

17. Industrial and Intellectual Property

18. Assignment of credits

19. Severability

20. Right of withdrawal

21. Applicable law and jurisdiction

ANNEX 1: Insurance conditions

The Motorcycle benefits from insurance that includes the following covers:

 

In addition, Users’ liability for damage to the motorcycle is limited and corresponds to all-risks cover, with partial coverage with an excess as provided for in the following clauses. Only the authorised User can benefit from the cover for damage to the vehicle.

In the event that the Motorcycle is damaged while being used by the User or that the User causes damage, the User will be liable up to the amount of an excess in the sum of € 800.
The amount of the insurance excess is linked to the choice made by the User for each trip.

Both the aforementioned insurance and the aforesaid limitation of liability will be subject to the policy and to the general conditions governing compulsory motor insurance provided for in the Insurance Contract Act, as well as to the General and Particular Conditions which Acciona Mobility has agreed with the Insurer .

Should Users breach any obligation provided for in the Insurance Contract Act and should this result in the insurance company being exempt from payment, the insurance coverage provided will not apply. In this case, the limitation of liability to the amount of the excess will not apply.

The insurance coverage will not apply if the damages are caused deliberately.

In the event that the loss or damage is caused by gross negligence, Users will be liable towards Acciona Mobility in accordance with the Insurance Contract Act. In the event of damage to a Vehicle, Users’ liability is limited to the amount of the agreed excess if the Motorcycle has been used in accordance with the agreement and the damage has been notified without undue delay. The limitation of liability to the amount of the agreed excess will not apply whenever Users cause mechanical damage due to mishandling, gross negligence or intentionally.

 

ANNEX 2:  Withdrawal Form

(If you wish to withdraw from this agreement, please fill out this form and return to the Company, to the postal or electronic mail address shown below).

To Acciona Mobility, with address for the purposes herein in Centro de Negocios Albatros, Calle Anabel Segura 11, edificio D, 28108 Madrid (Alcobendas), and email address: bajas@acciona-motosharing.com

I, ___________________ hereby notify you of my intention to withdraw from the agreement for the provision of the Motosharing service offered by ACCIONA Mobility. Requested in _________________. Name _________________. Address __________________________________. Signature (only if this form is sent by paper ) _______

 

ANNEX 3: Suggestion and complaint form

Download Suggestion and complaint form here