Privacy and Data Protection Policy

Privacy and Data Protection Policy

ACCIONA MOBILITY PORTUGAL, LDA. (hereinafter, ACCIONA MOBILITY), pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and other Data Protection regulations in force, hereby informs Users of the website www.acciona-motosharing.com (hereinafter, the Website) and its mobile application (hereinafter, the APP), of the Privacy Policy it shall apply when processing personal data voluntarily provided by Users to access its website (“the Website”) or the pertaining APP. Furthermore, this Policy shall apply to personal data collected from Users on ACCIONA MOBILITY’s social media based on the relationship between them.

ACCIONA MOBILITY informs Users of the Website and the APP that their persona data shall only be obtained for processing when they are adequate, relevant and not excessive in relation to the scope and the specific, express and legitimate purposes for which they have been obtained. Users expressly consent to ACCIONA MOBILITY’s processing the personal data provided by said Users for the purposes stated herein, under the terms of this Privacy Policy.

ACCIONA MOBILITY adopts the technical and organisational measures needed to guarantee the security of the personal data contained therein to prevent the same from being altered, lost or processed or accessed without authorisation, taking due account of the state of technology, the nature of the data and the risks to which they are exposed. Users may also verify the presence of the SSL certificate by confirming the Website properties on the browser, to which end the characteristics thereof must be consulted in the Legal Notice section.

Any changes made to the Privacy Policy and how the information is administered shall be reflected in a timely manner, where ACCIONA MOBILITY can add, modify or eliminate said Privacy Policy when deemed necessary.

Users are solely responsible for the veracity and legality of the persona data they provide.

Information on personal data processing

(IN ACCORDANCE WITH EU DATA PROTECTION REGULATION 2016/679)

Who is responsible for processing the personal data?

• Company name: ACCIONA MOBILITY PORTUGAL, UNIPESSOAL L.D.A.
• NIPC (corporate taxpayer no.): 515433195.
• Address: Rua General Humberto Delgado, nº12, 1º esqº. District: Lisbon Municipality: Loures Parish: Sacavém e Prior Velho, Portugal
• Telephone: +351800500248.
• Contact email: soporte@acciona-motosharing.com

 

Users may contact the Data Processing Department to solve any questions regarding the processing of their personal data at the same postal address provided or via the email address to protecciondedatos.accionaservice@acciona.com

 

What personal data do we gather via the Website and the App?

We can gather or receive User data via a visit to the Website or the APP, if the Users contact our User Service Department or Customer Service Department by phone or by email, or through User interaction with us, by completing forms and questionnaires located in the various sections for the purpose of sending us requests for information, questions, registering with the system, service provision, etc.

In some cases, the personal data are obtained directly from Users when they subscribe to our Newsletter, when they contact us via the channels in place, reply to surveys, joins our social media profiles or interact with us via such profiles making comments, opinions or sharing content published in each profile.

In other cases, the personal data are obtained indirectly from Users for purely statistical purposes so we can analyse how our Website and APP are used (Check our Cookies Policy) or so we can provide value added services such as a location map of our motorbikes.

 

To what end do we process Users’ personal data?

The following processing is required for the correct performance and control of contracted ACCIONA MOBILITY Services:

• Information and management of Users of the website and verification of compliance with vehicle rental without driver requirements.
• Management of service requests and providing the user with the necessary tools to enjoy the service.
• Analysis and development of mobility projects that include the continuous geolocation of vehicles.
• Processing of collections, payments, non-payments, billing, claims, accidents and administrative infractions, as well as fraud control and prevention.
• Analysing, improving and optimising the use of the services.
• Responding to requests for information made via the means available to Users.
• Attending to claims, incidents and/or consultations received via the user hotline and improve service quality.
• Processing of claims, complaints and suggestions.

 

If the data necessary for these purposes are not provided, our services may not be provided, in which case ACCIONA MOBILITY accepts no liability of any kind.

In addition, the following data processing will be performed based on ACCIONA MOBILITY’s legitimate interests:

• Notice and newsletter subscriptions management.
• Interaction with customers via the Website and the App and through our social media profiles on the Website, if these are used. Sending Users specifically requested information via any channel, including electronic means (such as notices via the App, electronic mail and SMS, MMS to mobile phone) and non-electronic means (including, without limitation, telephone and letter).
• Performance of satisfaction surveys on the services received for a proper management of the quality and improvement processes thereof.
• Use for statistical purposes to analyse the User trend and behaviour how to improve the services we provide the Users.
• To detect and investigate frauds, as well as other illegal activities and potential breaches of our Privacy Policies, Legal Notice and/or Conditions of Use.
• Invitations to events and activities and sending, for postal and electronic means, of commercial information, offers, discounts and promotions of products and services (i) proprietary (ii) from companies in the ACCIONA S.A. group. Companies in the Acciona Group are those companies or entities that form part of the group for the purposes of article 42 of the Portuguese Code of Commerce and, specifically, the companies that are listed in the report of the most recent consolidated annual accounts on the website www.acciona.com.

 

Users may oppose the processing of their personal data at any time.

Provided that users expressly and unequivocally accept:

• Performance of automatic assessments, obtaining profiles and segmenting data, based on the information available for the purpose of personalising treatment according to Users’ characteristics and needs in order to send the most relevant commercial information, provided Users’ have expressly consented thereto.

 

Users may withdraw consent at any time. This withdrawal of consent does not compromise the lawfulness of the data processing based on the consent previously given.

Any other action necessary to comply with a legal obligation to which ACCIONA MOBILITY is subject or for the proper defence of ACCIONA MOBILITY in the event of potential legal action.

Fields marked with an asterisk (*) found on the Website and the App are necessary for us to address your request or to assess the information you want to provide to us. Furthermore, if you do not accept the installation of cookies you cannot activate the website analytics or view the map of our Office and Branch locations, etc.

Likewise, ACCIONA MOBILITY performs different types of data processing in accordance with its Cookie Policy available here.

If the Google Maps app is being run, users must comply with the Maps/Earth Additional Terms (including the Google Privacy Policy)

If the Apple Maps app is being run, users must comply with the Apple INC General Terms and Privacy Policy available here.

 

How long does ACCIONA MOBILITY store Users’ personal data?

In general, data shall be stored as long as they are necessary for the purpose for which they were collected, provided the Users do not exercise their right to elimination and/or cancellation. Furthermore the data shall be stored in fulfilment of the legal periods in accordance with the relevant regulations in force. You can request detailed information about data retention periods in force at protecciondedatos.accionaservice@acciona.com

 

Who receives Users’ personal data?

According to the activity of ACCIONA MOBILITY the following data transfers are expected:

• To Public Administration bodies competent in matters of communication and provision of information services, entities regulating tax matters, consumer organisations processing potential user complaints and institutions dealing with road traffic and mobility issues, such as the relevant Provincial Traffic Office, for the purpose of identifying the rider in the event of an offence.
• To other competent public administrations and/or authorities such as the State Law Enforcement and Security Forces if necessary and/or required by applicable legislation.
• To financial institutions and payment gateways, for management of payments and receipts.
• To insurance companies, for processing claims and/or accidents.
• Furthermore, your data may be disclosed to other Entities within the ACCIONA Group whose composition from time to time may be consulted in the section of the Website www.acciona.com/es/accionistas-inversores/informacion-financiera/cuentas-anuales/, which sell and provide services in various business sectors, for the purpose of sending you by any means, including electronic means, commercial information and any other action described in the previous paragraph. Consent for these disclosures must have been previously obtained, in the various forms, Website questionnaires and in those documents governing relations between users, customers and suppliers which whom ACCIONA may have a relationship, by ticking the relevant boxes and the different means of request for explicit consent.

 

What rights do Users have when they provide us with their personal data?

The data subjects can exercise their rights of access, correction, elimination, portability, limitation and opposition by writing to the Department of Data Protection of ACCIONA MOBILITY PORTUGAL, L.D.A., located at Rua General Humberto Delgado, nº12, 1º esqº, 2685 340, Prior Velho (Lisbon) or by sending an email to the following address: protecciondedatos.accionaservice@acciona.com, attaching a copy of their Citizen Card or another identity document.

Furthermore, at any time the data subject may withdraw the granted consent by contacting the aforementioned address as well as file a claim before the Supervisory Authority (Portuguese Data Protection Commission) www.cnpd.pt ).

Last update: December 17, 2019